TQ 004 Business Performance Improvement
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ModulesIntroduction to Business Process Improvement (Diploma in Quality Leadership)Section 1 – Introduction to Problem Solving Part 1Introduction to Problem Solving3m 29sSection 1 – Introduction to Problem Solving Part 2Section 2 – Defining a Project Part 1Defining a Project2m 26sSection 2 – Defining a Project Part 2Section 3 – Project Identification based on Cost Part 1Brainstorming8m 22sSection 3 – Project Identification based on Cost Part 2Projects based on Cost1m 50sSection 3 – Project Identification based on Cost Part 3Section 3 – Project Identification based on Cost Part 4Section 3 – Project Identification based on Cost Part 5Section 4 – Recording the Current Situation Part 1Recording the current situation1m 34sSection 4 – Recording the Current Situation Part 2Section 5 – Process Analysis Part 1Process Analysis2m 39sSection 5 – Process Analysis Part 2Section 6 – The Fishbone Diagram and Related Tools Part 1Fishbone Diagram and related tools5m 40sSection 6 – The Fishbone Diagram and Related Tools Part 2Cause and Effect Part 26m 52sSection 6 – The Fishbone Diagram and Related Tools Part 3Pareto Analysis7m 19sSection 6 – The Fishbone Diagram and Related Tools Part 4Project by Project5m 3sSection 6 – The Fishbone Diagram and Related Tools Part 5Section 7 – Key Tools for Testing the Theories Part 1Testing the theories3mSection 7 – Key Tools for Testing the Theories Part 2Section 8 – Evaluating the Possible Remedies Part 1Evaluate Possible Remedies5m 3sSection 8 – Evaluating the Possible Remedies Part 2Section 9 – Holding the Gains Part 1Holding the Gains4m 41sSection 9 – Holding the Gains Part 2Section 10 – Presenting a Project Part 1Project Presentations6m 35sSection 10 – Presenting a Project Part 2
Welcome to unit TQ004 Business Performance Improvement (Quality Fundamentals). Please read this carefully.
This Unit is intended to give the student an overview of how problems in our work can be identified, analysed and solved, usually by the simplest of methods. The tools used can be used by individuals such as yourself, groups who share common problems and teams all the way up to senior management. If you like the ideas here, it might be an idea to let someone know because there are many ways in which you could become involved if you wanted to.
What's included
- Glossary of Terms used in the courses
David Hutchins
Principal
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ReviewsDavid Hutchins is currently the sole UK Academician in the International Academy for Quality. IAQ is acknowledged to be the worlds leading authority in the Quality Sciences and Disciplines. Membership is severely limited to those who have a strong and proven record of achievement at the highest level.
In 2012, DHi partnered with ACT Leadership LLC, a Leadership Development and Coaching company in the US, to create an integrated employee and leadership development program culminating in Masters Degree qualification in Quality Leadership.
After the CQI's sudden and unexpected announcement that it was withdrawing from Ofqual approved Qualifications, DHIQC picked up the baton and has now created and is now actively marketing the huge new range of courses which are described here on this site.
The following is an unsolicited comment by one of our students on the Quality Courses.
"Just a note to compliment you on the excellence of the course, both breadth, depth and facilities. I expected the course to push forward the frontiers but I had not anticipated by how much”.
David Hutchins Innovation was founded by and is still under the guidance of David Hutchins who not only worked with all of the unchallenged global leaders but who also represented Dr J.M. Juran from 1983 until he retired from international travel in 1993 and also worked with Professor Kaoru Ishikawa.
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Professor Ishikawa’s sole visit to Europe in his lifetime was at David Hutchins’ invitation. David has a Chapter in the book dedicated to Professor Ishikawa’s life.
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David was also one of 4 invited international keynote speakers at Dr. Juran’s 100th birthday celebrations and also those of Professor Ishikawa in both Taiwan and Tokyo University in September 2015.
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David was acquainted with Dr Deming from 1980 when they met for the first time in Tokyo before Deming became known in the West.
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David met and dined with Dr Feigenbaum on many occasions at international conventions.
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David also has a chapter in Dr. Juran’s book ‘A History of Managing for Quality‘,
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Created all of the syllabuses and structure for all of the 2010 CQI OFQUAL approved courses including the CQI Diploma in Quality Management and the Level 3 Certificate in Quality Management
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David designed the Kingston University Level 7 course Quality Leadership by Work Place Learning.
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As illustrated on the home page of this site, David’s book ‘Hoshin Kanri‘ was used as the base for Gatwick Airport’s huge investment in business performance improvement.
All of our courses are competitively priced and with the exclusive 40+ video content in our portals is of unchallengeable value.